Terms & Conditions

01About us

These Terms & Conditions govern your use of thehavenhub.net (the "Site") and any booking of accommodation, dining, lounge, games room, meeting or event services provided by The Haven Hub ("we", "us", "our").

The Haven Hub is a hospitality business located at Agodo Community, close to Muhammadu Buhari Estate, Abeokuta, Ogun State, Nigeria. You can reach us on +234 802 067 0979 or at info@thehavenhub.net.

By booking with us, or by using the Site, you accept these Terms. If you do not accept them, please do not use the Site or make a booking.

02Bookings and confirmation

A booking is only confirmed once we (or an authorised booking partner) have issued a written confirmation and the required payment or guarantee has been received. Until then, rates and availability are indicative and may change.

Availability shown on the Site is drawn from a live inventory shared with our channel manager and connected travel partners. In the rare event that a room is sold on two channels at the same time, we will contact you promptly and either move you to a comparable room or refund your payment in full.

Guests must be 18 years or older to make a booking. You are responsible for the accuracy of the details you provide, including names, dates, contact email and phone number.

03Rates, currency and taxes

All rates are contracted and charged in Nigerian Naira (NGN). Prices shown in other currencies on the Site are indicative conversions provided for convenience using third-party exchange rate data; the amount actually charged is the NGN amount shown at checkout.

Your card issuer or bank may apply its own conversion rate and foreign transaction fees, which are outside our control.

Unless stated otherwise, rates are per unit per night and include applicable consumption tax. Extra services such as meals, drinks, event hire, laundry or late checkout are charged separately.

04Payments and Paystack

Card and bank payments made on this Site are processed by Paystack Payments Limited, our licensed payment service provider. We do not collect or store your full card number, CVV or bank credentials; these are captured and processed directly by Paystack on secure, PCI-DSS compliant infrastructure.

We receive only a transaction reference, status, the amount, and limited masked card details (such as card type and last four digits) for reconciliation and fraud prevention.

Paystack supports local Nigerian cards, bank transfer and USSD, as well as international cards. Where a payment is declined by your bank or by Paystack's fraud checks, the booking will not be confirmed.

We may place a temporary hold on inventory while a payment is being completed. If payment is not completed within the hold window, the room is released back to general availability.

05Bookings made through travel partners

Some of our rooms are also distributed through third-party travel platforms and our channel manager, including Expedia and other online travel agencies connected via Smoobu.

Where you book through one of those platforms, that platform's own terms, payment methods, cancellation rules and privacy policy apply to the transaction in addition to our house rules and these Terms. Payment for those bookings may be collected by the platform rather than by us.

For changes to a partner booking, please contact the platform you booked through first; we can only amend partner reservations to the extent the platform permits.

06Cancellations, changes and no-shows

Approved refunds are returned to the original payment method through Paystack or the relevant partner. Depending on your bank, funds typically appear within 5–14 business days.

We may cancel a booking where payment fails, where the booking appears fraudulent, or where circumstances beyond our reasonable control (such as utility failure, flooding, civil unrest or government directives) prevent us from hosting you. In those cases we will refund amounts paid for the affected nights.

• Free cancellation up to 48 hours before the scheduled check-in time; we will refund any prepayment in full.
• Cancellations within 48 hours of check-in are charged the first night's rate.
• No-shows and early departures are charged for the full booked stay.
• Date changes are subject to availability and any rate difference, and must be requested in writing.
• Bookings made under a non-refundable or promotional rate, or through a partner platform, follow the cancellation policy stated at the time of booking, which overrides the above.

07Check-in, check-out and identification

Check-in is from 2:00 PM and check-out is by 12:00 noon. Early check-in and late check-out are subject to availability and may attract a fee.

All guests must present valid government-issued photo identification at check-in. We may refuse accommodation where identification cannot be provided.

The number of guests staying must not exceed the occupancy booked for the unit. Additional guests must be declared and may attract an extra charge.

08House rules and guest conduct

You are responsible for loss of or damage to the property, furnishings or equipment caused by you or your guests, and we may charge the reasonable cost of repair or replacement to your payment method.

We may require a guest to leave, without refund, for serious or repeated breach of these rules, or where behaviour endangers staff or other guests.

• No smoking inside rooms or indoor facilities; designated outdoor areas are available.
• Illegal substances, weapons and unlawful activity of any kind are strictly prohibited.
• Please respect quiet hours and other guests' enjoyment of the property.
• Parties or events in guest rooms require prior written approval; our convention hall and lounge are available for hire.
• Pets are only permitted where agreed in writing before arrival.

09Facilities, events and dining

Access to the restaurant, bar, VIP lounge, games room, mini mart, meeting rooms and convention hall may be subject to opening hours, capacity, minimum spend or separate booking terms.

Event and hall bookings are governed by a separate written agreement, including deposit and cancellation terms, which prevails over these Terms in the event of conflict.

Menus, facilities and images shown on the Site are illustrative and may change without notice.

10Liability

We do not exclude liability for death or personal injury caused by our negligence, for fraud, or for any liability that cannot be excluded under Nigerian law.

Subject to that, our total liability arising out of a booking is limited to the amount you paid for that booking. We are not liable for indirect or consequential losses, or for loss of valuables not deposited in the safekeeping we provide.

We are not responsible for the content, availability or actions of third-party websites and platforms, including travel agencies and payment providers.

11Governing law

These Terms are governed by the laws of the Federal Republic of Nigeria, and the courts of Ogun State have exclusive jurisdiction over any dispute, without prejudice to any mandatory consumer protection rights you may have.

12Changes to these Terms

We may update these Terms from time to time. The version published on this page at the time you make a booking is the version that applies to that booking.